About DipJar

We love the convenience of paying with plastic, but the lack of cash in our pockets means employees lose out on the tips that help supplement their hourly wages and charities miss out on donations.

That’s where DipJar comes in. Our mission is to allow consumers to demonstrate their generosity the same way that they make payments today — with credit and debit cards.

Questions? Contact us at info@dipjar.com


FREQUENTLY ASKED QUESTIONS

THE BASICS

IS USING DIPJAR AS EASY AS YOU SAY?

Absolutely! You dip your credit or debit card into the DipJar and pull it out. That’s it. You’ve given the fixed tip amount emblazoned on the front of the DipJar to the appreciative workers behind the counter or to a worthy charitable cause.

HOW AM I CHARGED FOR MY DIPJAR GIVING?

DipJar amounts are preset — $1 for most locations — so you’ll always know how much you’re tipping or donating when you dip your debit or credit card. All DipJar transactions will appear on your bill with the tag "DPJ" along with additional information about the recipient store or cause (e.g. "DPJ * Double Dip Café").

I DIPPED BY ACCIDENT — HOW DO I REQUEST A REFUND?

Send an email to support@dipjar.com with your name, the date of the accidental dip, and the last four digits of the card you used, and we’ll issue a refund.

WHAT’S WRONG WITH JUST LEAVING A CASH TIP?

Cash isn’t going away, but there’s a staggering move towards use of debit and credit cards for everyday purchases. As counter transactions switch to plastic, customers no longer have a way to leave a tip. We want to give everyone the opportunity to reward their favorite employees while still enjoying the ease of paying with plastic.

SHOULDN’T STORES JUST PAY THEIR EMPLOYEES HIGHER WAGES?

We love when hardworking employees are rewarded for their efforts — through both wages and tips. What we hear from our customers is that they’re paying their employees as much as they can afford, and that tips are just another way to make sure workers get compensated for the passion and diligence they bring to their jobs. We believe that when it comes to wages, DipJar is a supplement — not a replacement.

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TECHNOLOGY

WILL CUSTOMER CREDIT CARD INFORMATION BE SECURE?

Yes. DipJars encrypt credit card information immediately upon card dip and transmit it via SSL connection to our servers. We operate under the highest standards of PCI-DSS credit card security compliance.

HOW DOES DIPJAR CONNECT? DO I NEED A WI-FI NETWORK OR WIRING?

DipJar uses a 3G connection to communicate with our servers. Besides plugging the DipJar into a power outlet, no other wiring or physical set-up is necessary.

WHAT ABOUT OTHER WAYS OF PAYING, LIKE NFC OR A BARCODE ON MY CELL PHONE — CAN DIPJAR HANDLE THOSE?

We are excited about equipping DipJar to handle all forms of electronic payment. Right now our DipJars only accept credit and debit cards, but, as payment technologies advance, we’ll advance right along with them.

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FOR CUSTOMERS

WHO IS DIPJAR FOR?

DipJar is for anyone who wants to easily collect electronic gratuities — e.g. countertop tips in coffee shops, contributions to barbers or buskers, and donations to charity.

HOW MUCH DOES DIPJAR COST?

Customers pay a small leasing cost for DipJar. Then a small processing fee is deducted from the sum collected. These payments support the DipJar system — 3G connectivity, counting and calculation of earnings, and disbursement of funds. Exact leasing and processing costs vary by customer type; contact us for a price quote!

BUT WHAT ABOUT CREDIT CARD FEES — AREN’T CASH TIPS BETTER FOR EMPLOYEES?

It’s true: processing fees are a reality of credit card transactions, including ours. Still, our pilot tests showed that people who pay with cash tip and donate with cash, while people who pay with plastic can't give at all. Even after the fees, we’re still generating all-new intake for DipJar beneficiaries. People want to be generous, but when they don’t have cash or coins on hand, they can’t be — we exist to close this gap. Additionally, we do everything possible to minimize fees assessed by the card issuers and processors — and as we get bigger, we’ll be able to keep getting those rates lower so recipients can take home even more.

I’M A PERFORMER/STYLIST/OFFICE MANAGER/PARENT/MICROPAYMENT ENTHUSIAST, AND I WANT A JAR FOR MY SHOWS/SALON/OFFICE KITCHEN/KID’S PIGGY BANK/JUST FOR FUN — WHEN CAN I GET MY DIPJAR?

Awesome! We can’t wait to get you a DipJar. Right now, though, we’re focused on businesses that employ tip-earning employees and charities registered as 501(c)3s. Tell us about your interest now, and you’ll be at the front of the line when we expand our offerings to individual customers.

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Any other questions?
Contact us at info@dipjar.com